Frequently Asked Questions
Everything you need to know about Pulse Panel, your data, and your rewards.
General
What is Pulse Panel?
Pulse Panel is a market research panel that helps brands and media companies understand streaming and app usage trends. Panelists voluntarily share anonymized data about their streaming habits and earn rewards for their participation.
Who runs Pulse Panel?
Pulse Panel is operated by AMPD Research Ltd., a media analytics company specializing in streaming and over-the-top (OTT) content measurement.
Is Pulse Panel available in my country?
Pulse Panel is currently available in select markets in Southeast Asia. We are expanding to new regions regularly. Check the app for availability in your area.
Do I need to be 18 or older?
Yes. Pulse Panel is intended for adults aged 18 and older. We do not knowingly collect data from minors.
Privacy & Data
Is my personal data safe?
Yes. All personally identifiable information (PII) is stripped before your data enters our research databases. Your usage data is associated with a random identifier, not your real identity. All data is encrypted in transit (TLS) and at rest (AES-256).
What data does the VPN meter collect?
The VPN meter records metadata about network connections: which apps connect to which streaming services, how much data is transferred, and when. It does NOT inspect the content of your traffic. Think of it as a traffic counter on a road — it counts cars but never opens them.
Does the VPN route my traffic through your servers?
No. The VPN runs entirely on your device. Your internet traffic continues to flow directly to its destination as normal. We only receive the metadata summaries, not the traffic itself.
Can you see my passwords or messages?
Absolutely not. We cannot and do not access passwords, messages, emails, photos, files, or any personal content. Our technology is specifically designed to collect only streaming usage metadata.
Can I delete my data?
Yes. You can request complete data deletion at any time through the app settings or via our account deletion page. We process all deletion requests within 30 days.
What is data donation?
Data donation is an optional feature where you authorize Pulse Panel to access your watch history from supported streaming services (e.g., Netflix viewing history). This provides richer research data and earns you additional rewards. You can enable or disable donation for each platform individually.
VPN & Technical
Does the VPN slow down my internet?
No. Since the VPN runs locally on your device and does not route traffic through external servers, there is no impact on your internet speed or latency.
Will the VPN affect my other apps?
The VPN meter runs silently in the background and does not interfere with the normal operation of your apps. All your apps will continue to work exactly as they do without Pulse Panel.
Why does the app need VPN permission?
Android requires VPN permission for any app that monitors network traffic, even when the traffic is not routed externally. This is a standard Android security requirement. The permission enables our local traffic meter.
Does Pulse Panel use a lot of battery?
Pulse Panel is designed to minimize battery consumption. The VPN meter uses minimal processing power. If you notice unusual battery drain, please contact our support team.
Rewards
How do I earn rewards?
You earn rewards by keeping the Pulse Panel app active and sharing your streaming data. The more data features you enable (VPN meter, app usage, data donation), the more you earn. Bonus surveys and referral rewards provide additional earning opportunities.
How are rewards paid out?
Rewards are credited to your Pulse Panel account monthly. Once you reach the minimum redemption threshold, you can redeem them through available payout methods in the app.
Can I lose my rewards?
Rewards may be forfeited if your account is terminated for Terms of Service violations, such as fraudulent activity or use of automated tools. Normal account closure allows you to redeem any earned rewards above the minimum threshold.
Account
How do I delete my account?
You can delete your account through the app settings or via our account deletion page at pulsepanel.app/delete-account. All your data will be permanently deleted within 30 days.
Can I pause data sharing without deleting my account?
Yes. You can disable the VPN meter and data donation features individually from the app settings. Your account remains active, but no data is collected while features are disabled.
I forgot my password. What do I do?
Use the "Forgot Password" feature on the app login screen. You will receive a password reset link via email.