Support
We're here to help. Reach out through any of the channels below.
Email Support
For general questions and account help. We respond within 24 hours on business days.
support@pulsepanel.appPrivacy & Data
For data access requests, deletion requests, or privacy concerns.
privacy@pulsepanel.appCommon Issues
Usage metering won't start
Make sure you have granted usage access permission in your device settings. Go to Settings > Apps > Pulse Panel > Permissions and ensure usage access is allowed. Restart the app if metering does not start after granting permission.
I'm not receiving rewards
Rewards are credited monthly based on your participation level. Make sure the usage meter is active and you have opted in to at least one data collection feature. Check the Rewards tab in the app for your current balance and payout schedule.
How do I change my email address?
Open the app and go to Settings > Account > Change Email. You will need to verify the new email address before the change takes effect.
The app is using too much battery
Pulse Panel is designed for minimal battery impact. If you experience excessive battery drain, try restarting the app or your device. If the issue persists, contact support with your device model and Android version.